Service Description: Virtual BDC agents promptly respond to incoming leads (website inquiries, chat messages, phone calls) and schedule sales or service appointments.
How It Works:
Agents use CRM tools to track leads and follow up via calls, texts, or emails.
They qualify leads by confirming vehicle interest, budget, and availability.
Appointments are booked directly into the dealership’s calendar.
Benefits:
Faster response times (increases conversion rates).
Reduces workload for in-house sales teams.
24/7 availability (if outsourced to global teams).
